Pragmatig's Privacy Policy — Your Data, Our Responsibility

Pragmatig (pragmatig.net) is a trusted online gaming platform in Bangladesh. Our privacy policy is a clear agreement between us and our users — a commitment that your data is handled securely and with respect.

This privacy policy applies to Pragmatig's website, mobile app, and all associated services. By accessing Pragmatig or creating an account, you are considered to have accepted all terms of this policy. Please read it in full before registering.

• This policy applies to all registered and unregistered users in Bangladesh.
• Pragmatig follows international best practices for data protection.
• This policy is available in both Bengali and English; in case of any conflict, the English version shall prevail.
• If you have any questions, please contact our support team.

Pragmatig collects only the data necessary to provide services, ensure security, and meet legal obligations. We never collect excessive or unnecessary information.

Pragmatig collects user data through various methods, with full transparency and security maintained at every step.

• Information Provided Directly: Information you provide directly during registration, KYC verification, or when contacting support.
• Automatically Collected: When you use the Pragmatig platform, device information, IP address, and browsing patterns are logged automatically.
• Cookies & Session Data: Session data is collected through cookies stored in your browser or app.
• Transaction Records: Full details of every deposit, withdrawal, and bet are recorded automatically.
• Third-Party Verification: Identity verification during the KYC process may be carried out through approved verification agencies.

Pragmatig uses your data only for defined, legitimate purposes. We never sell it to advertisers or use it for marketing without your consent.

• Account Management: Registration, login, password reset, and account security verification.
• Payment Processing: Verifying and processing deposit and withdrawal transactions.
• KYC & Legal Compliance: Identity verification, age confirmation, and anti-money laundering compliance.
• Customer Support: Resolving your questions and complaints.
• Service Improvement: Improving the gaming experience and platform performance.
• Security Monitoring: Detecting fraud, bots, and suspicious activity.
• Responsible Gaming: Identifying problematic gaming patterns to provide timely support.
• Legal Obligations: Responding to lawful requests from government and regulatory authorities.

Pragmatig maintains the highest industry standards to keep your data secure. Our servers undergo regular security audits and use the latest protection technologies.

• Encryption: All sensitive data is stored with AES-256 encryption.
• Firewall: Servers are protected by multiple layers of firewalls.
• Access Control: Only authorized personnel have access to data on a need-to-know basis.
• Regular Backups: Regular encrypted backups are maintained to prevent data loss.
• Retention Period: Active account data may be retained for up to 5 years after account closure in accordance with legal obligations.

Pragmatig never sells your data. In certain specific situations, limited information may be shared with designated third parties — always in your best interest.

• Payment Providers: Your information is shared with bKash, Nagad, and Rocket solely to process transactions.
• KYC Verifier: Information may be shared with authorized verification agencies to confirm your identity.
• Game Providers: Necessary information is shared with game software providers to operate the games.
• Legal Authorities: Data may be lawfully disclosed in response to a court order or government directive.
• Cybersecurity Agency: Limited information may be shared with authorized agencies during fraud investigations.

Pragmatig uses cookies to enhance user experience and ensure the platform functions correctly. Cookies are small text files stored in your browser that help the site remember your preferences.

• Essential Cookies: Used to maintain login sessions, security tokens, and language preferences. These cannot be disabled.
• Performance Cookies: Used to analyze which sections of the site receive the most traffic.
• Preference Cookies: Remembers your preferred game, language, and display settings.
• Security Cookies: Used for account security and fraud prevention.

Non-essential cookies can be disabled from your browser settings, though some site features may not function correctly as a result.

Pragmatig believes every user should have complete control over their own data. The rights below are available to you at any time.

Pragmatig strictly prohibits registration by anyone under 18. Protecting the privacy of minors is our highest priority.

• Age verification is mandatory at the time of registration.
• Accounts will not be activated if age verification fails during the KYC process.
• If a user is identified as a minor, their account is immediately closed and their data is deleted.
• Parents or guardians can contact support to report concerns about a minor's account.

Pragmatig may update this privacy policy as needed. A notice will be published on the site at least 7 days before any significant changes take effect. An SMS to your registered number may also be sent for important updates.

• The date of any changes will be shown at the top of the page as "Last Updated".
• Continued use of the site after any changes constitutes acceptance of the updated policy.
• You have the option to close your account if you object to any changes in the policy.

For any questions, complaints, or requests to exercise your data rights regarding our Privacy Policy, please contact Pragmatig's support team. We are available 24/7, seven days a week.